Approved knowledge
Use the help content you approve, with boundaries for questions the system cannot confidently answer.
Help customers get answers faster.
Help customers get routine answers and reach the right person when their request needs judgement. Keep the conversation and the handoff together.
Book an Automation Consultation
What this service
does for your team.
For teams handling repeated questions and manually sorting a growing support inbox.
Ticket classification
Capture the topic, urgency and relevant account details, then route the ticket to the appropriate queue.
Context for your team
Attach a summary and conversation history when escalating so customers do not need to repeat everything.
The right answer. Or the right person.
See two different requests take two different paths: an approved answer for a routine question, and a handoff for a complaint.
Scroll to follow the workflow
Customer Support Automation
Interactive demo
Customer message
“How do I reschedule?”
Scheduling · Routine request
✧
Approved answer
Knowledge base
↗
Human handoff
Billing team
Check approved content before answering.
Demo · Sample data · No external actions
Approved knowledge found
Routine question
Match the question to approved help content before preparing an answer.
“How do I reschedule my appointment?”
How your apps work together
Example apps we can connect
Gmail
Customer request
Zendesk
Triage & human handoff
Example connections. Final integrations depend on your tools and access.
You stay in control.
Complaints, refunds and sensitive requests can be routed directly to a person. We agree which answers may be sent automatically and which need review.
What we need from you
Your help content, ticketing system, support categories, service hours and escalation policy.
How we test it
We test routine requests, missing information and failed connections with your team. Before launch, we agree ownership, access, support and what a successful workflow looks like.
About this service
Does this replace our support team?
It handles agreed routine work and helps your team focus on requests that need their expertise.
How do answers stay accurate?
We identify the approved source of truth, assign an owner for updates and test the workflow against representative questions.
Start with one workflow
Book an Automation Consultation
We’ll review one repetitive task, look at the tools involved and recommend your next steps. Share a few details below to prepare for your automation consultation.
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